E-commerce Operations
Catalogue, order processing, payments reconciliation, fulfilment and post-purchase logistics for cross-border consumer brands.
CatalogueOrdersPayments
Available for new engagements · 2026
We design, build & operate digital commerce.
GDSM is a Dubai-based digital studio. We run the operational, customer-facing and engineering work that keeps international online retailers moving — under written agreement, with clear reporting and accountable delivery.
6
Practice areas
6+
Languages supported
24/5
Operating window
Dubai
Home base
Next.js, React, TypeScript, Node.js, Tailwind CSS, Shopify, Stripe, Vercel, PostgreSQL, Figma, Headless CMS, GA4
Services · 01
Six disciplines,
one team.
Every engagement is delivered under written agreement with defined scope, monthly invoicing and clear deliverables.
Customer Service
Multilingual support across email, chat and voice. Tier-1 and Tier-2 resolution, returns handling, CRM workflows and QA.
EmailChatVoiceCRM
Shared Business Services
Back-office support — procurement coordination, supplier liaison, vendor onboarding, reporting and operational reconciliation.
ProcurementVendorsOps
Web Design
Brand-aligned interface design for storefronts, landing pages and corporate sites. Systems, prototypes, production-ready specs.
UIUXDesign systems
Web Development
Modern web engineering — Next.js, React, Node and headless commerce stacks. Performance, accessibility and analytics built in.
Next.jsHeadlessTypeScript
Digital Infrastructure
Cloud hosting, CDN, monitoring and security tooling for the digital assets we operate. Resilient, observable, fast.
CloudMonitoringSecurity
Approach · 02
A process built for accountability.
Four stages, written deliverables at each. No surprises, no opaque retainers.
Step 01
Discover
Stakeholder interviews, audit of current operations, mapping of customer journeys and commercial KPIs.
Step 02
Design
Information architecture, design systems, prototypes — validated with real users before any code is written.
Step 03
Build
Production engineering in modern stacks. Accessibility, performance and analytics shipped from day one.
Step 04
Operate
Day-to-day ownership — customer service, order operations, reporting, maintenance and continuous improvement.
Company · 03
Registered &
licensed in the
UAE.
GDSM DIGITAL L.L.C-FZ is incorporated in the Meydan Free Zone, Dubai. The particulars below correspond to the company's official trade licence and may be verified directly with the Meydan Free Zone Authority.
- Legal name
- GDSM DIGITAL L.L.C-FZ
- Licence number
- 104102705100003
- Jurisdiction
- Meydan Free Zone Authority, Dubai, UAE
- Legal form
- Free Zone Limited Liability Company
Nad Al Sheba, Dubai, United Arab Emirates
Banking, taxation and statutory compliance are administered in the UAE. Trade licence, Memorandum of Association and beneficial-ownership records are available to regulated counterparties on request, subject to applicable confidentiality obligations.
Office
Business Center 1, M Floor,
The Meydan Hotel, Nad Al Sheba,
Dubai, UAE
Hours
Sun – Thu · 09:00 – 18:00 GST (UTC+4)