E-commerce Operations
Catalogue, order processing, payments reconciliation, fulfilment and post-purchase logistics for cross-border consumer brands.
GDSM is a Dubai-based digital studio. We run the operational, customer-facing and engineering work that keeps international online retailers moving — under written agreement, with clear reporting and accountable delivery.
Services · 01
Every engagement is delivered under written agreement with defined scope, monthly invoicing and clear deliverables.
Catalogue, order processing, payments reconciliation, fulfilment and post-purchase logistics for cross-border consumer brands.
Multilingual support across email, chat and voice. Tier-1 and Tier-2 resolution, returns handling, CRM workflows and QA.
Back-office support — procurement coordination, supplier liaison, vendor onboarding, reporting and operational reconciliation.
Brand-aligned interface design for storefronts, landing pages and corporate sites. Systems, prototypes, production-ready specs.
Modern web engineering — Next.js, React, Node and headless commerce stacks. Performance, accessibility and analytics built in.
Cloud hosting, CDN, monitoring and security tooling for the digital assets we operate. Resilient, observable, fast.
Approach · 02
Four stages, written deliverables at each. No surprises, no opaque retainers.
Step 01
Stakeholder interviews, audit of current operations, mapping of customer journeys and commercial KPIs.
Step 02
Information architecture, design systems, prototypes — validated with real users before any code is written.
Step 03
Production engineering in modern stacks. Accessibility, performance and analytics shipped from day one.
Step 04
Day-to-day ownership — customer service, order operations, reporting, maintenance and continuous improvement.
Company · 03
GDSM DIGITAL L.L.C-FZ is incorporated in the Meydan Free Zone, Dubai. The particulars below correspond to the company's official trade licence and may be verified directly with the Meydan Free Zone Authority.
Banking, taxation and statutory compliance are administered in the UAE. Trade licence, Memorandum of Association and beneficial-ownership records are available to regulated counterparties on request, subject to applicable confidentiality obligations.
Office
Business Center 1, M Floor,
The Meydan Hotel, Nad Al Sheba,
Dubai, UAE
Hours
Sun – Thu · 09:00 – 18:00 GST (UTC+4)